Refund and Cancellation Policy

SKAD Business Solutions Private Limited ("SKAD"), Promenade 3 - 606, 6th Floor, LBS Road, Opp. R City Mall, Ghatkopar (West), Mumbai, Maharashtra 400086, India, CIN U74140MH2021PTC360434, operator of HRTailor.AI. GSTIN 27ABGCS0753E1ZG. Grievance Officer for this policy: Makarand Gaikwad, Director, email [email protected], Monday to Friday, 10:00 to 18:00 IST, postal address as above. Email and post only; no phone. Version 2.1, effective 3 September 2026. Replaces version 2.0 dated 3 September 2026. Published under the Consumer Protection (E-Commerce) Rules, 2020.

1. Who sells to you

Paid plans and credits are sold through Dodo Payments, Inc., which acts as merchant of record and appears as the seller of record on your invoice. Dodo charges your payment method, collects applicable taxes, and issues the tax invoice. SKAD remains responsible to you for the Service itself, for this policy, and for handling your refund request. Refunds, when due, are made by Dodo to the original payment method.

2. Free tier

No payment, no refund. Free credits reset monthly and do not roll over.

3. Subscriptions

3.1 Subscriptions renew automatically for the same period until you cancel. 3.2 Cancel any time from My Account, or by writing to [email protected]. Cancellation stops the next renewal. You keep paid features until the end of the period you have already paid for. We do not refund the unused part of a period, except as stated in section 5. 3.3 We will remind you by email at least 7 days before an annual renewal.

4. Credit packs

Purchased credits are delivered immediately and consumed by use. They expire 12 months after purchase. Unused credits are not refundable except as stated in section 5.

5. When you can get a refund

5.1 Cooling-off on first purchase. If this is your first paid purchase and you request a refund within 2 days of the purchase and have used less than 5% of the credits or generations included, we refund in full. Dodo, as merchant of record, makes the refund to your original payment method on our instruction. 5.2 Duplicate or mistaken charge. Refunded in full once verified. 5.3 Service not delivered. If a paid feature was unavailable for more than 48 consecutive hours because of a fault on our side, we refund or credit the affected period on request. 5.4 Our material change. If we materially reduce a paid plan or withdraw a feature you rely on, you may cancel and we refund the unused part of the current period. 5.5 Legal requirement. Where the Consumer Protection Act, 2019 or another law gives you a refund right, we honor it.

6. When a refund is not available

Change of mind after the cooling-off period; non-use; dissatisfaction with AI output that you did not review before use; suspension or termination for breach of the Terms of Service; charges older than 90 days.

7. How to ask

Email [email protected] from your account email with the invoice number and reason. We respond within 3 working days and, if approved, Dodo processes the refund within 7 working days. Bank or card timelines may add up to 10 days.

8. Chargebacks

8.1 If you dispute a charge with your bank, please contact us first so we can resolve it faster. We will provide Dodo and the bank with the records of your purchase and use. 8.2 While a chargeback is open, SKAD may suspend the paid features of your account. Suspension ends when the dispute is resolved and any amount due is paid. 8.3 We never delete your data because of a chargeback. Your account, your records and the data export in My Account stay available to you throughout the dispute, so you can download your data at any time.

9. Taxes and prices

Displayed prices state whether tax is included. Where Dodo collects tax as merchant of record, the tax appears on your invoice. Prices may change with notice under the Terms of Service; changes apply from your next renewal.

10. Grievances

If you are unhappy with how a refund request was handled, write to the Grievance Officer named above. We acknowledge within 2 working days and resolve within 30 days. You may also approach the consumer forum having jurisdiction.

11. Data roles

Refunds and billing concern your own account data, for which SKAD is the Data Fiduciary. SKAD is the Data Processor for all workforce, candidate and employee data in your account, and a billing dispute never affects how that data is held or who can export it.

Change summary (version 2.1): Dodo Payments named as seller of record on the invoice with SKAD responsible for the Service; cooling-off wording confirmed; chargeback section now states paid features may be suspended while a dispute is open, data is never deleted and export stays available; Grievance Officer contact completed with postal address and no phone; data roles section added; en-US spelling.