Your team asks HR questions in one place instead of across chat, email and corridor conversations. Every question keeps its answer beside it, so the same one does not get asked five times.
Payslip queries, leave questions, policy confusion and IT access requests arrive in the same list instead of being scattered across personal inboxes.
Each ticket keeps its full reply trail, so six months later you can see what was asked, who answered and what was agreed.
An open ticket stays visible until it is closed. A question buried in a chat thread does not.
The same question asked repeatedly is usually a policy you have not written. The queue makes that pattern obvious.
Anyone with portal access can open a ticket, so you are not transcribing questions on their behalf.
A ticket is visible to the person who raised it and to whoever runs HR, not to the whole company.
From their portal, in their own words.
The reply is recorded against the ticket.
Repeated questions point at the gap to fix.
How is this different from just using email?
Email scatters. A question sent to one person is invisible to everyone else, has no status, and the answer is lost when that person is away. A ticket has an owner, a state and a permanent reply trail.
Who can raise a ticket?
Any employee who has accepted a portal invite. If your people have no portal access yet, invite them from the People page first, otherwise the queue will stay empty.
Can employees see each other's tickets?
No. A ticket is visible to the person who raised it and to whoever runs HR for your company.
Is it included in the free plan?
Yes. The helpdesk is part of the HR OS on every plan, including the free one.
HR ticketing system is included on every HRTailor.AI plan, alongside 20+ AI HR tools, a document vault, e-signatures and an employee portal. Free to start.
